Website Terms and Conditions
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
If you register with our website or submit a review to our website, we will ask you to expressly agree to these terms and conditions.
You must be at least 18 years of age to use our website. By using our website and by agreeing to these terms and conditions, you warrant and represent that you are at least 18 years of age.
(2) Licence to use website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website, subject to the restrictions set out below and elsewhere in these terms and conditions.
Unless you own or control the relevant rights in the material, you must not:
(a) Republish material from the website (including republication on another website);
(b) Sell, rent or sub-license material from the website;
(c) Show any material from the website in public;
(d) Reproduce, duplicate, copy or otherwise exploit material from the website for a commercial purpose; or
(e) Redistribute material from the website, except for content specifically and expressly made available for redistribution such as our newsletter.
We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.
(3) Acceptable use
You must not:
(a) Use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b) Use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d) Conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
(e) Access or otherwise interact with our website using any robot, spider or other automated means;
You must ensure that all the information you supply to us through the website, or in relation to the website, is true, accurate, current and non-misleading.
If you register for an account with our website, we will provide you with a user ID and password.
Your user ID must not impersonate any other person or be liable to mislead, and must comply with the content rules set out in Section 6 below.
You must keep your password confidential.
You must notify us in writing immediately if you become aware of any disclosure of your password or unauthorised use of your account.
You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
You must not use any other person’s account to access the website, unless you have that person’s express permission to do so.
We may suspend or cancel your account and/or edit your account details at any time in our sole discretion without notice or explanation.
We publish user reviews on this website.
Expert reviews may be written by independent third parties. Neither expert reviews nor user reviews necessarily reflect our views and opinions.
If you have registered with our website, you may post reviews on the website
Your reviews must be honest, reasonable and bona fide reviews of our establishments.
You may only post a review if you have actually visited an establishment yourself.
You must not post a review if:
(a) if you have a financial interest in the subject matter of the review;
(b) You are an owner, partner, member, employee, business partner or affiliate of any person who has a financial interest in the subject matter of the review; or
(c) you are otherwise connected with, or related to, any person who has a financial interest in the subject matter of the review.
Your reviews must comply with the content rules set out in Section  below.
You acknowledge that we may publish and otherwise use, in conjunction with your reviews, the name you provide in relation to those reviews / your user ID. However, we shall have no obligation to do so.
Reviews published on the website may be out of date, biased, partial, misleading or inaccurate. Accordingly, you should not rely upon reviews published on this website to make purchasing decisions, and you should conduct your own research before making purchasing decisions.
(6) Your content
In these terms and conditions, “your content” means your reviews and all other material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, or that you submit to us for publication on our website.
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media / reproduce, store and publish your content on and in relation to this website and any successor website. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law and warrant that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
You warrant and represent that your content will comply with these terms and conditions.
Your content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case in any jurisdiction and under any applicable law).
Your content (and its publication on our website) must not:
(a) Be libellous or maliciously false;
(b) Be obscene or indecent;
(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
(d) Infringe any right of confidence, right of privacy, or right under data protection legislation;
(e) Constitute negligent advice or contain any negligent statement;
(f) Constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of a criminal activity;
(g) Be in contempt of any court, or in breach of any court order;
(h) Be in breach of racial or religious hatred or discrimination legislation;
(i) be blasphemous;
(j) Be in breach of official secrets legislation;
(k) Be in breach of any contractual obligation owed to any person;
[(l) Depict violence in an explicit, graphic or gratuitous manner
[(m) Be pornographic, lewd, suggestive or sexually explicit
[(n) Be untrue, false, inaccurate or misleading;
[(o) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
[(p) Constitute spam;
[(q) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
[(r) Cause annoyance, inconvenience or needless anxiety to any person.]
Your content must be appropriate, civil and tasteful, and accord with generally accepted standards of etiquette and behaviour on the internet.
[You must not use our website to link to any website or web page consisting of or containing material that would, were it posted on our website, breach the provisions of these terms and conditions.
You must not submit to our website any material that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published on our website.
If you become aware of any material on our website that violates or appears to violate these terms and conditions, you must notify us promptly by writing to email@example.com
(7) Limited warranties
You acknowledge that reviews and other information published on this website are submitted by users, and that we do not usually review, approve or edit such information.
We do not warrant the completeness or accuracy of the reviews and other information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and you will not be entitled to any compensation upon the discontinuance or alteration of any website services, or if we stop publishing the website.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
(8) Limitations and exclusions of liability
Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
We will not be liable to you in respect of any loss or corruption of any data, database or software.
We will not be liable to you in respect of any special, indirect or consequential loss or damage.
You accept that we have an interest in limiting the personal liability of our officers and employees. Having regard to that interest, you accept that we are a limited liability entity and agree that you will not bring any claim personally against individual officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions. This will not, of course, limit or exclude the liability of the company itself for the acts and omissions of our officers and employees.
We will not be liable to you for any loss or damage arising from any reliance you may place on any review published on the website.
You agree to the publication of comments, reviews and/or feedback relating to you, by others, on our website. You acknowledge that such comments, reviews and/or feedback may be critical or defamatory or otherwise unlawful; and you agree that you will not hold us liable in respect of any such comments, reviews and/or feedback, irrespective of whether we are aware or ought to have been aware of such comments, reviews and/or feedback.
You hereby indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of:
(a) Any breach by you of any provision of these terms and conditions, or any claim that you have breached any provision of these terms and conditions; or
(b) Your use of our website.
(10) Breaches of these terms and conditions
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
(a) send you one or more formal warnings;
(b) temporarily suspend your access to the website;
(c) permanently prohibit you from accessing the website;
(d) block computers using your IP address from accessing the website;
(e) contact your internet services provider and request that they block your access to the website;
(f) bring court proceedings against you for breach of contract or otherwise;
(g) delete and/or edit any or all of your content; and/or
(h) suspend and/or delete your account with the website.
Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).
(11) Third party websites
Our website includes hyperlinks to other websites owned and operated by third parties. These links are not recommendations. We have no control over the contents of third party websites, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.
(12) Trade marks
Les Routiers Ltd and our logo are trade marks belonging to us. We give no permission for the use of these trade marks, and such use may constitute an infringement of our rights.
The other registered and unregistered trade marks or service marks on our website are the property of their respective owners. Unless stated otherwise, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.
From time to time we may run competitions, free prize draws and/or other promotions on our website. These will be subject to separate terms and conditions (which we will make available to you as appropriate).
We may revise these terms and conditions from time to time.
The revised terms and conditions will apply to the use of our website from the date of their publication on the website. You hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of the terms and conditions.
You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions. You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
(17) Exclusion of third party rights
These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.
(18) Entire agreement
(19) Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
(20) Registrations and authorisations
Les Routiers Limited is registered at 69-71 East Street, Epsom, Surrey KT17 1BP. Les Routiers Limited is registered in England and Wales under company number
Our VAT number is GB 927 5863 82
(21) Our details
This website is owned and operated by Les Routiers Limited.
We are registered in England and Wales under registration number 4271982
Our registered address is 69-71 East Street, Epsom, Surrey KT17 1BP. Our trading address is: Oak House, 39/41 The Parade, Claygate, Surrey, KT10 0PD
You can contact us by writing to the above address, by email to firstname.lastname@example.org or by telephone on 01372 471 729
Website Privacy and Cookies Policy
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
This policy is divided into three parts:
Part A provides information about our collection and use of personal information;
Part B provides information about the cookies used on this website; and
Part C contains information about us (including contact details).
PART A: YOUR PERSONAL INFORMATION
(1) What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation)
(b) Information that you provide to us for the purpose of registering with us.
(c) Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
(d) Any other information that you choose to send to us.
Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.
(2) Using your personal information
Personal information submitted to us via this website will be used for the purposes specified in this policy or in relevant parts of the website.
We may use your personal information to:
(a) Administer the website
(b) Improve your browsing experience by personalising the website;
(c) Enable your use of the services available on the website;
(d) Supply to you services purchased via the website;
(e) Send you general (non-marketing) commercial communications
(f) Send you email notifications which you have specifically requested;
(g) Send you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or by email or similar technology and you can inform us at any time if you no longer require marketing communications
(h) Provide third parties with statistical information about our users – but this information will not be used to identify any individual user
(i) Deal with enquiries and complaints made by or about you relating to the website
(j) Keep the website secure and prevent fraud
(k) Verify compliance with the terms and conditions governing the use of the website
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information to any member of our group of companies this means our subsidiaries, our ultimate holding company and all its subsidiaries insofar as reasonably necessary for the purposes set out in this policy.
In addition, we may disclose your personal information:
(a) To the extent that we are required to do so by law;
(b) In connection with any ongoing or prospective legal proceedings;
(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
(d) To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this policy, we will not provide your information to third parties.
(4) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and other login details confidential. We will not ask you for your password except when you log in to the website.
(5) Policy amendments
We may update this policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
(6) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes, by sending an email to us.
(7) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(8) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
PART B: COOKIES
(9) About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.
Cookies may be either “persistent” cookies or “session” cookies.
A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).
A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
(10) Our cookies
We use both session cookies and persistent cookies on this website.
We may send to you the following cookies:
(a) HTTP Cookies – We will use this persistent cookie to “remember” what a user has done on previous pages / interactions with the website.
(11) Third party and analytics cookies
When you use our website, you may also be sent third party cookies.
Our advertisers / service providers may send you cookies. They may use the information they obtain from your use of their cookies:
(a) to track your browser across multiple websites;
(b) to build a profile of your web surfing; and
(c) to target advertisements which may be of particular interest to you.
(12) Cookies and personal information
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
(13) Blocking cookies
Most browsers allow you to refuse to accept cookies. For example:
(a) in Internet Explorer (version 9) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 16) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 23), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
Blocking all cookies will, however, have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on this website.
(14) Deleting cookies
You can also delete cookies already stored on your computer. For example:
(a) in Internet Explorer (version 9), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
(b) in Firefox (version 16), you can delete cookies by clicking “Tools”, “Options”, “Privacy” and then “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 23), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.
Again, doing this may have a negative impact on the usability of many websites.
PART C: OUR DETAILS
(15) Contact us
This website is owned and operated by Les Routiers Ltd.
If you have any questions about our cookies or this policy, please contact us:
(a) by email to email@example.com;
(b) by telephone to 01372 471 729; or
(c) by post to Oak House, 39/41 The Parade, Claygate, Surrey, KT10 0PD.
(18) Data controller
The data controller responsible in respect of the information collected on this website is Les Routiers Limited.